Refund Policy

At Dash9ja, we aim to provide a high-quality service and customer satisfaction. If you are not fully satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

   • Incorrect Orders: If you receive an item that is not what you ordered, please contact us within 24 hours of delivery. We will review the issue and provide a refund or replacement if applicable.
   • Quality Issues: If the quality of the delivered item does not meet your expectations, please report the issue within 24 hours. We will investigate and may offer a refund or replacement based on the circumstances.

2. Refund Requests To request a refund, please contact our customer support team at refunds@dash9ja.com. Provide your order number, details of the issue, and any supporting documentation (e.g., photos of the incorrect item). Refunds are processed within 7-10 business days of approval.

3. Non-Refundable Items Certain items, such as customized or perishable goods, may not be eligible for refunds. Refund eligibility will be determined based on the nature of the item and the circumstances of the request.

4. Order Cancellations

   • Within 30 Minutes: Orders can be canceled within 30 minutes of placement without any charges. Please contact us immediately if you wish to cancel an order.
   • After 30 Minutes: Cancellations made after 30 minutes are subject to vendor policies and may incur charges or be deemed non-refundable.

5. Processing Fees In some cases, a processing fee may be deducted from the refund amount to cover administrative costs. This fee will be communicated to you before processing the refund.

6. Contact Us For any questions or issues related to refunds, please reach out to our support team at support@dash9ja.com. We are here to assist you and ensure a satisfactory resolution.