Shipping Policy

At Dash9ja, we strive to provide reliable and efficient delivery services. Please review our shipping policy to understand how we handle deliveries.

1. Shipping Areas We currently offer delivery services to specific locations within our service area. You can check if we deliver to your location by entering your address in the app. Delivery areas are subject to change based on operational capacity.

2. Delivery Times

   • Standard Delivery: Our standard delivery time is typically between 1-2 hours from the time of order placement. This may vary depending on the delivery location and order volume.
   • Express Delivery: We offer express delivery services in select areas for faster delivery times. Availability and delivery times for express services will be indicated at checkout.

3. Delivery Charges Delivery charges are calculated based on the delivery location and order size. Charges will be displayed at checkout before you confirm your order. Any applicable fees will be clearly communicated to you.

4. Order Tracking Once your order is confirmed and dispatched, you will receive a tracking number that allows you to monitor the status of your delivery in real-time. You can track your order through our app or website. We provide updates on the delivery status to keep you informed.

5. Delivery Issues If you encounter any issues with your delivery, such as delays, missing items, or incorrect orders, please contact our customer support team as soon as possible. We will investigate the issue and work to resolve it promptly. Your satisfaction is our priority, and we aim to address any delivery-related concerns effectively.

6. Delivery Exceptions While we strive to ensure timely deliveries, certain factors such as adverse weather conditions, traffic delays, or unforeseen circumstances may impact delivery times. We are not liable for delays caused by such factors. If there are significant delays, we will notify you through the app or via email.

7. Delivery Address Please ensure that the delivery address you provide is accurate and complete. We are not responsible for any delivery issues arising from incorrect or incomplete addresses. If you need to update your delivery address, please do so promptly through our app or contact our support team before the order is processed.

8. Undelivered Orders If a delivery attempt is unsuccessful due to an incorrect address or no one being available to receive the order, the order may be returned to the vendor. In such cases, you may be charged for the return shipping costs and a re-delivery fee.

9. Contact Us For any questions or concerns related to shipping, please contact our customer support team at support@dash9ja.com. We are here to assist you and ensure a smooth delivery experience.